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Terms & Conditions

Last Updated: February 2, 2024

1. Agreement to Terms

By accessing or using WinWin Process Serving's services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access or use our Services.

2. Description of Services

WinWin Process Serving provides:

  • Nationwide process serving

  • Private investigator services (in California, Florida, and Texas) via affiliates

  • GPS-verified document service attempts

  • Court filing and retrieval services

  • Skip tracing services

  • Rush service options

3. Service Terms

3.1 Service Standards

  • First attempt within 48 hours of receiving documents

  • GPS verification of all service attempts

  • Detailed reporting and documentation

  • Professional and ethical conduct

3.2 Service Requirements

Client must provide:

  • Accurate and complete documents for service

  • Valid service address

  • Clear instructions for service

  • Payment as per agreed terms

  • Any relevant case deadlines

4. Pricing and Payment

4.1 Fee Structure

  • Flat-rate pricing for nationwide service

  • Additional fees for rush services

  • Separate charges for court research when required

  • Special rates for high-volume clients

4.2 Payment Terms

  • Payment is required before service completion

  • Accepted payment methods include credit cards and electronic transfers

  • Late payments may incur additional fees

  • No refunds after service attempts have begun

5. Liability and Limitations

5.1 Service Attempts

  • We maintain a 75% success rate on first attempts

  • No guarantee of successful service

  • Multiple attempts may be necessary

  • Alternative service methods may be required

5.2 Limitation of Liability

WinWin Process Serving's liability shall be limited to:

  • The amount paid for the specific service

  • Direct damages only

  • No liability for consequential damages

  • No liability for delays beyond our control

6. Confidentiality

We maintain strict confidentiality of:

  • Client information

  • Case details

  • Service recipient information

  • Legal documents

7. Cancellation Policy

  • Cancellations before first attempt: Full refund minus administrative fee

  • Cancellations after first attempt: No refund

  • Rush service cancellations: No refund

8. Client Responsibilities

Clients must:

  • Provide accurate information

  • Respond to communications promptly

  • Pay fees as agreed

  • Notify us of any changes or updates

  • Maintain professional conduct

9. Intellectual Property

All materials, reports, and documentation provided remain the property of WinWin Process Serving unless otherwise specified.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Texas.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Information

For questions regarding these Terms, please contact:

admin@winwinps.org  or  (813) 894-6946

14. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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P: (813) 894-6946                      E: admin@winwinps.org

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